Terms of Service

Last updated: October 2026

Welcome to Pepper Family. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully.

1. General

These terms apply to all visitors, users, and customers of Pepper Family. We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the site following any changes constitutes acceptance of those changes.

2. Products and Pricing

All prices are displayed in EUR and are subject to change without notice. We reserve the right to discontinue any product at any time. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of products.

3. Orders and Payment

By placing an order, you confirm that the information you provide is accurate and complete. We reserve the right to refuse or cancel any order at our discretion. Payment must be made in full at the time of purchase.

4. Shipping and Delivery

PEPPER offers free shipping on orders of €100 or more worldwide. For orders below €100, shipping costs are calculated and displayed at checkout based on the delivery destination and available shipping service. Delivery times may vary depending on location. Orders are generally processed within 1–3 business days. International orders may be subject to customs duties or import taxes, which are the customer’s responsibility where applicable. For full details, please see our Shipping & Returns page.

5. Returns and Refunds

Please refer to our Refund Policy for detailed information on returns and refunds. Items must be returned in their original condition within the applicable return window.

6. Intellectual Property

All content on this website, including images, text, logos, and designs, is the property of Pepper Family and may not be reproduced, distributed, or used without our express written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Pepper Family shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.

8. Governing Law

These Terms of Service are governed by the laws of the Republic of Lithuania. Any disputes shall be subject to the exclusive jurisdiction of the courts of Lithuania.