Shipping & Returns
Shipping & Returns
Considered essentials, delivered with care. Find the key details about worldwide delivery, returns and refunds below.
Good things travel.
From our home to yours.
Orders are dispatched from Lithuania. We use Lietuvos paštas (Lithuanian Post) and provide tracking information when your order is sent.
Free worldwide shipping applies to orders over €100. For orders below this amount, available shipping methods and costs are shown at checkout according to your delivery destination.
Order preparation
Orders are dispatched within 24 hours.
Track your order
Once your order has been dispatched, we’ll send a confirmation email with tracking information where available.
Made to reach you.
Delivery times depend on your destination and the service available at checkout. Any estimated delivery information shown during checkout is a guide rather than a guaranteed arrival date.
Postal operations, seasonal demand, customs checks and circumstances outside our control may affect delivery.
Orders outside the European Union
International orders may be subject to import duties, taxes or customs charges set by the destination country. Unless stated otherwise, these charges are the customer’s responsibility. Customs processing may also affect delivery times.
Changed your mind?
You may withdraw from your online purchase within 14 calendar days of receiving your order, in accordance with applicable consumer protection law.
Items should be returned unused, unworn and in their original condition, with original tags attached. Please contact us before sending anything back so we can provide the correct return instructions.
Return condition
Please include the item in its original condition, with tags attached and suitable proof of purchase.
Return postage
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect, or applicable law requires otherwise.
A clear next step.
Contact us
Email welcome@pepperfamily.eu with your order number and let us know whether you need a return, exchange or help with an item.
Follow the return instructions
Please wait for our instructions before posting your return. This helps ensure it is sent to the correct destination.
Refund or exchange
After the returned item is received and checked, any approved refund will be made to the original payment method unless otherwise agreed. Exchanges depend on stock availability.
Not quite right?
If your order arrives damaged, defective or incorrect, please contact us before returning it. Include your order number and, where useful, photographs showing the issue. We’ll review it and work toward an appropriate solution under applicable consumer protection law.
Your statutory rights remain unaffected. In the European Union, legal conformity rights generally apply for at least two years from delivery, subject to the applicable law.
We’re here to help.
Questions about delivery, returns or an order? Get in touch and we’ll help you find the next step.
welcome@pepperfamily.eu